Customer service and price increase

I have had it with Vodacom! <br> <br> 1.When I upgraded my contract last year I wanted to change it from my dad's name to mine. At first they said I couldn't change it but then 'made a phone call' and all of a sudden it was possible. I gave all the necessary documentation and signed the contract. I was told that my account would be debited the next month. Over 6 months later my dad is still being charged! When I went back to the shop at Cresta to query, I was told that that person doesn't work there anymore so no can be held responsible. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.<br> <br> 2. Now on top of everything, they are increasing the price of my current contract! I'm now going to be charged more per month to never have signal! I constantly don't receive messages or calls because the signal is so weak.<br> <br> I will definitely be moving to another service provider when my contract is up.