Customer Service and Out of Bundle Data Charges

<p>Since the sale of Autopage, and the automatic move of my across to Vodacom, I have had no joy with Customer Service. Today I got the shock of my life when I was notified by my bank that my Debit Order from Vodacom had gone off and that it was more than 3 times higher than my account has ever been. I tried calling the Customer Care number several times only to be cutoff each time. I then went into the Vincent Park Branch and after standing around for 10 minutes without anyone acknowledging me, I left. Later I went to the Pearce Street Branch and I was assisted by someone who said that they could not help me with accounts at the Branch and that I had to call ***. I asked them what hours the accounts depatment operated and he said 24/7. I asked him to double check as I wanted to call after work and he double checked with another gentleman. This evening I held on for 10 minutes before being told that accounts only work from 8 to 5!!! While I was at the Branch, I asked what could possibly have caused my account balance to be so high, and the gentleman assisting me suddenly started checking all sorts of things on my phone. He found out that Automatic Software Updates and other Settings that I had no idea about were ON. He also explained about Out Of Bundle Data Charges (R2.00 per MB!!!!!) He then advised that my current usage was more than double what the account that had just been debited was!!! These are things that I had no idea about and since I upgraded to my Current Phone at the beginning March, when Autopage Outlets were closed, I had to upgrade online. When I received my phone and went to Vodacom for assistance, I was told that my Contract had not been moved across yet and they could not assist me. With all my previous Upgrades I had very efficient staff who helped me set up my new device and explained everything to me. I cannot believe that Vodacom can do this to NEW CUSTOMERS who pay a Contract every month. I am absolutely horrified that this can be allowed.</p>