customer service amazing
<p>I telephoned vodacom customer care on 15 june 2016 spoke to Mangoliso with regard to my non deduction of contract payment.the lady then confirmed that she needs to locate the recording regarding me of giving permission for vodacom to delete my debit oder,to which i rep**** why after 12 years of being on contract i now would cancell the debit order,she assured she would contact me before close of business day.THE 17 JUNE 2016 I CALLED AGAIN AT 1050 SPOKE TO DESLIN who after 15 min of fighting she told me i was in the wrong section and there was no record of my request after putting me to ZINISISWE and assured me I called vodacom to cancel my debit which i totally disagreed with her, explaining again i was put to Thandeka who now finally put my call through and logged the complaint,she assured me that no debit was cancelled as told to me by ZINISISWE now she had to consult with manager to get to bottom of problem, again close of day came NO CALL BACK, WHAT IS THE WAY FORWARD AS THEY HAVE THREATEND TO CANCELL MY SUBSCRIPTION.My daughter is currently in matric and she has received numerous calls whilst writing her finals ,also the calls at 1150 at night and 0630 in the morning and constant voice messages throughout the day to remind you of payment.Is it normal practice to harass persons at this hour of morning and night,clearly the relationship with vodacom and the customer is purely business and not mutual as no time was i contacted that the debit was not honoured AMAZING SERVICE.IS IT NORMAL PRACTICE TO LIE TO CLIENTS ON CALLBACK AND THE WAY VODACOM IMAGE IS PORTRAYED,PATHETIC SERVICE.</p>
Dear Customer,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
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Vodacom will not contact you via Whatsapp to request your personal details
Regards
Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Consumer Website Team
it has been 2 weeks to date and still no response from vodacom ,they have with the goodness of their hearts suspended /locked all 3 my accounts, well done so much for customer care,i have been on the line with wait for it 8 consultants across the wide range of south africa and beleive u me vodacom is so secretive as to trace people ,now when i spoke to tsego she told me she spoke to the team leader bradley and when i enquired today on m y profile it was not even logged,this lady apoligised profusely and told me she will get back ,well 2 weeks later she is not even found on their data base hows that for honesty,what is the way forward.
it has been 2 weeks to date and still no response from vodacom ,they have with the goodness of their hearts suspended /locked all 3 my accounts, well done so much for customer care,i have been on the line with wait for it 8 consultants across the wide range of south africa and beleive u me vodacom is so secretive as to trace people ,now when i spoke to tsego she told me she spoke to the team leader bradley and when i enquired today on m y profile it was not even logged,this lady apoligised profusely and told me she will get back ,well 2 weeks later she is not even found on their data base hows that for honesty,what is the way forward.
it has been 2 weeks to date and still no response from vodacom ,they have with the goodness of their hearts suspended /locked all 3 my accounts, well done so much for customer care,i have been on the line with wait for it 8 consultants across the wide range of south africa and beleive u me vodacom is so secretive as to trace people ,now when i spoke to tsego she told me she spoke to the team leader bradley and when i enquired today on m y profile it was not even logged,this lady apoligised profusely and told me she will get back ,well 2 weeks later she is not even found on their data base hows that for honesty,what is the way forward.
it has been 2 weeks to date and still no response from vodacom ,they have with the goodness of their hearts suspended /locked all 3 my accounts, well done so much for customer care,i have been on the line with wait for it 8 consultants across the wide range of south africa and beleive u me vodacom is so secretive as to trace people ,now when i spoke to tsego she told me she spoke to the team leader bradley and when i enquired today on m y profile it was not even logged,this lady apoligised profusely and told me she will get back ,well 2 weeks later she is not even found on their data base hows that for honesty,what is the way forward.