Customer service

Really disheartened by Vodacom. I bought 3 SIM cards trying to do a SIM swap, I called the 135 number and kept having to enter the SIM number could not get through to an agent it kept redirecting me to that bot which was so unhelpful. Eventually I got through to an agent after 2 hours of struggling, I was told to get another SIM and call back. I went and got another SIM called back to be told I need to go to a branch. When I got to the branch, this lady had such a straight face, very unwelcoming. I actually felt judged. I explained to her I cannot remember 5 numbers as I have not called from my SIM in a few months I only use my WhatsApp and receive calls, which I really feel are stupid questions to be asked when other questions can be asked. She then told me immediately I need an affidavit to do this SIM swap. The number is linked to so many important things including my bank and sars app this was so much of an inconvenience. When I asked her to assist me with my easy to own app, this girl knew nothing about it and when she asks her colleague she looked as if she first spoke about me in a judgemental way. She actually made me feel like I was trying to commit *****. I actually feel like I am done with Vodacom honestly. Don't think I will be a customer anymore as soon as this easy to own period is done. I was about to take another device for my daughter but I'll pass. I am not a happy customer at all.