Customer Service

I truly regret taking cellphone insurance with Vodacom, I tried to cancel the cellphone insurance with them on 26 April 2023. On the day I spoke with their consultant he said he was having issues with canceling the insurance however he flagged the specific date for my request a few days later they activated the insurance I called to enquire as to why it was activated they canceled it then a week later it was activated that has been going to this month, I then asked if I will be charged for May he said No. They charged me, and I called to ask the lady said it was month-to-month so they had to charge, which I understood. They sent me a billing statement for June they're still going to charge me, I called them today and on their record, it says I did the cancelation on the 7th of June 2023. Whereas the last consultant that called me after I gave them a low rating, said she will do follow up with her company and come back to me to assure me that the issue is sorted, but she never did. I have been doing the follow-ups myself. Now, another promise was made.