Customer Service

If I could rate lower I would.

I am trying to port my number to Vodacom and I have been sent in a run around with Vodacom 4U Cresta store spending over R500 on Petrol wasted my time on 2 separate occasions, only to be told that my request was timed out. I have never written a bad review in my life but wow I could not be more frustrated, it seems like nobody has any idea what they are doing and the only thing they know how to do is waste your time! The Call center team is even worse I had to call back 4 times with over R50 airtime was completely ignored the first time with agents laughing and screaming in the background, an agent claiming to only hear me when it’s convenient for them and then to call back for the 4th time to be told that I need to collect the SIM card at the store, get to the store to be told the porting team does not work on weekends. When requesting to speak to a manager I was told they are in a meeting. I will be sharing this with everyone I can.

FYI all I wanted to do was join your network, I have no idea why this is so hard or why I was sent on a run around I hope this feedback added value to your team.

Extremely apauling service. If you don’t know just tel me you don’t know.