1 reviews | Active since Jul 2017
Customer service?????
<p>I recently upgraded my Vodacom contract for the first time online. Oh my what a mistake! First time I got "upgraded" by a guy on a pakage that does not exists , my phone does not get added and a week later when called about the delivery of my phone I was told the contract upgrade was never done. Second time around got the upgrade done and told that for the first 3 months additional 5 gb of data will be added as part of a promotion. Phone gets delivered all good. Check my app. Upgrade to Red x + done but only 1 gb promo added. Called yesterday. Spend 25 mins on a call from agent to agent in the end to be told that I have to sent a mail to get it fixed!!! Really??? I told the lady I am not doing that where after she tells me to hold and I get the customer review??? Go listen to your so called recordings of the calls!! My issue is still not resolved. So much for customer care!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Joe,
Your matter has been resolved.
Regards,
Cassandra
Dear Joe,
Your matter has been resolved.
Regards,
Cassandra
Dear Cassandra. Thank you for your swift reply and the very effective way in which you got my issue resolved. The rest of the sevice team can learn a lot from you. Thank you again. Regards. Joe.
Dear Cassandra. Thank you for your swift reply and the very effective way in which you got my issue resolved. The rest of the sevice team can learn a lot from you. Thank you again. Regards. Joe.
It's s a new month with a new Vodacom problem. The data issue has risen again! After a 27 minute call this morning nothing has been resolved and my complementary data has not been added to my contract for this month nor can they see it in my contract. I truly hope that this will not be the case every month?
It's s a new month with a new Vodacom problem. The data issue has risen again! After a 27 minute call this morning nothing has been resolved and my complementary data has not been added to my contract for this month nor can they see it in my contract. I truly hope that this will not be the case every month?