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frans J

1 reviews | Active since May 2014

29 Jun 2017, 16:24

customer service

<p>hi can somebody please explain to us after go through all the ins and outs to upgrate to something better that this person decides to cansel our order , is it because I pointed out to him how poor customer service realy is , example pay on another contract for a l-smart package but only have a m-smart package , so he gets embarressed and cancel the new up grate</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Jul 2017, 09:47
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,