1 reviews | Active since May 2017
Customer service
<p>Vodacom, your customer service is PATHETIC to say the least. Was transferred from one agent to the next and nobody being able to help me. After agent 6, I ask to speak to the supervisor. Supervisor is "in a meeting" and will call me back before the end of the day. That was 5 hours ago, still waiting!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Really Vodacom? It's been more than a week. No resolution, no feedback about what is being done to solve the problem, even though the matter has apparently been "escalated". In which universe is this considerd acceptable service, let alone the "service excellence" you claim to aim for?
Really Vodacom? It's been more than a week. No resolution, no feedback about what is being done to solve the problem, even though the matter has apparently been "escalated". In which universe is this considerd acceptable service, let alone the "service excellence" you claim to aim for?