customer service

<p>I spoke to a Vodacom sales consultant today- Martin at 1.10pm.</p> <p>The consultant was most unhelpful.</p> <p> </p> <p>I wanted to take a contract for the sony xa ultra on the smart s+ contract for 329pm.</p> <p>The consultant did not even know what the contract prices, I was advised to check and tell him what the contract price is.</p> <p>That just shows a lack of knowledge and inefficiency.</p> <p> </p> <p>The reason I wanted to do the contract online was to save cost.</p> <p>He advised that I need to go the store, as he does not have stock of the phone and I would have to pay for connection fee.</p> <p>He wasn’t even interest to advise if he can get stock or anything of that sort. Is that how business is done?</p> <p> </p> <p>Where is the responsibility or initiative and Does Vodacom not take interest in their new potential clients?</p> <p>If I want to port my sim, I must cancel my month to month contract with MTN, go to the Vodacom store as per the online sale consultant to port my number to the new sim.. why? ….all because it is faster in the store!!! So why does Vodacom have a online site??</p> <p> </p> <p>The service I received today, is truly disappointing.</p> <p> </p> <p> </p> <p> </p>