1 reviews | Active since Jan 2017

18 Jan 2017, 09:05

Customer Service

<p>I I work for myself and is very dependant of my cell phone. Last year October a consultant contacted me about a contract regarding a laptop. It sounded like a very good deal and I went with it. Th pc was working fine untill Sunday. I did a bit of research about the fault and it was Hard drive failure. So I took it to Just Call Vodacom in Meyerton, I understand the procedures regarding the Laptops but it is not nice to be rude at the customer. I was so upset with the service that I was shaking in my shoes. They gave me a number for HP Customer service. They supp**** the number to me incorrectly and the manager had the audacity to tell my I'm wrong and he is right. They phoned the number and it was failty and the haven't aologized what so ever. I'm moving to a different service provider asap! I dont need that kind of customer service! </p>

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Replies (4)
Vodacom
Vodacom's reply18 Jan 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update18 Jan 2017, 11:35
Reviewer Update

I complained about this on facebook yesterday and Vodacom said that they ill contact me shortly. Im still waiting!!!

's update20 Jan 2017, 12:53
Reviewer Update

It has been 3 Days and no one from Vodacom has contacted me yet!

Vodacom
Vodacom's reply01 Feb 2017, 10:56
Official

Dear Customer

As per the feedback received from the Regional Office, the store management has addressed this issue with the consultant in question. They have confirmed that they have been in contact with you as well and attended to your complaint.

Regards

Roderique Lategan