1 reviews | Active since Jun 2016
Customer service
<p>I recently went into vodacom to cancel my contract and was advised that i need to call ********** . For the past two days i have been trying to get through in order to cancel my contract. My question is why cant it be done at the vodacom stores and if you cannot do it in stores then why cant i get through telephonically? Now my account will be debited again end of the month. </p> <p> </p> <p>I have another contract with vodacom and part of the contract was 10GB of data R10 000 educational voucher and 12 free movie tickets. I have not recieved the movie tickets i then went to the closes vodacom and again i was told i have to call vodacom. I then called ********** and no response waiting on the line for 20min. Really poor service</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good afternoon
I think i missed your call. Can you please contact me on ********** if the 074 number is not available
Good afternoon
I think i missed your call. Can you please contact me on ********** if the 074 number is not available
Good Day Mr. Ryan Woolgar
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr. Ryan Woolgar
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support