*********** customer service

I recently lost my Sim card, and I've been trying to do a Sim swop but I get the run around from vodacom, telling me that my Sim card is active when it's lost, I asked them to block it if they can't do a Sim swop but apparently they can't block it either and the customer service is even worse when they send me to their virtual assistant Tobi who is completely useless, his menu has nothing to do with my problem of blocking my lost Sim card. There is absolutely no one who wants to help me block my Sim card or do a sim swop, even their stupid App doesn't want to block my number. With this being said I want to cancel my 3 remaining contracts from vodacom because they will leave you high and dry when you need their assistance. Tobi needs to be fired