CUSTOMER SERVICE

I recently wrote a review regarding: !) Customers can no longer communicate by email with Vodacom 2) Customer are not able to get a reference no when speaking to a consultant telephonically and only have to use the consultants name as a reference no. Both of the above show just how badly Vodacom regard Customer Service.

Vodacom correctly reflect as a Company who respond to Hello Peter issues BUT in my experience they do not correctly address these issues and seem to not understand complaints even if the are properly articulated.