Customer service

Vodacom should realy review the customer service they give,especially when logging requests or enquiries via email, yeaterday I sent an email to the customer service email and included all the required details, and in response I got an email requesting me info that I already sent…name, bank etc….I love Vodacom as my service provider and have been with them since forever, this needs to change….my email was as follows.. “ Good day

My contract is due for an upgrade, however after hours of searching I found a better deal with another service provider and would like to port my number to another provider so I can fo the upgrade with them, can you kindly advise as to what the process is?? Are the any cost implications etc..please see my details below:

Name: ID: Cell: Address: Bank:FNB Debit order date: Package: ”