Customer Service

VB/T301058. Today must be one of those yet to regret being bashed and shouted,by Vodacom Agents My account was incorrectly suspended and due to the Fact that I made a manual payment To the Vodacom Store directly at Westgate. When I contacted the Call Centre I spoke to Refilwe and I advised her Why is my account on hold said that the last payment I made was in July,I advised her that I make monthly payments using Capitec bank and She advised me that but still the account is being debited I told her that I requested a debit order cancellation log time ago ,Refilwe or Ofontse decided that I should send a POP to her what's app and that she would call me back.I did so but decided that I needed to call and escalate.The way Ntsako , Refilwe and Ofontse talked to me in my second call I've never been talked down like that before in my life They were shouting at me saying I as a Customer Do not listen They were bashing at me like a Toddler who has no idea what she is talking about I've never felt ao small as a Person.Mind you on my Vodacom App my Account is not in arrears. I would like my account to be updated as payment has been made and feedback on the Second call with Ntsako