Customer Service

My simcard has been sim swapped about 5 times *******ly monthly through an outsourced store. <br> I have phoned Vodacom on these occasions and told them to stop the sim swap from occurring.<br> I then have to go physically to the Vodacom store with my ID to get a sim swap done and pay each time for the sim card which I don't feel is right as im not the one doing the ******* sim swap.<br> <br> On the last sim swap I phoned Vodacom to tell them to stop the ******* sim swap but notified me that they can only do the sim swap at the store with a valid id as I have flagged the account.<br> <br> Few hours later my sim card was blocked and had to go to the Vodacom store again. <br> <br> This is happening to me on a monthly basis but Vodacom cannot assist in stopping this. Being a Vodacom customer for over a decade already I am forced to cancel my contract. <br> <br>