Customer Service

Hi team,

I'm writing this email with great disappointment regarding the customer services.

Sam, the senior floor manager, and Nomcebo, the agent, provide us with incredibly poor and embarrassing customer service. They have no desire to help or collaborate with clients. We are paying customers, so it is really concerning that they won't provide their surnames. We would feel much more at ease if they approached their work with love and respect. They anticipate receiving all of our personal information from us..

26/01/2024: Since I'm no longer using that bank, I called their offices to inquire about the debit order's potential bounce and to request a direct payment on the account. They told me to wait for the debit order to bounce as they had already noticed the debit.When I called on January 29, 2024, I made an electronic fund transfer (EFT) payment toward the account. However, because the debit order bounced, I'm in arrears. Despite this, I called to pay the account and was advised to wait. How am I to blame for this? and why am I receiving an interest charge?

Would you kindly ask that upper management look at this and provide a solution urgently?