Customer Service...................................

<p>Customer Service, WHAT CUSTOMER SERVICE????</p> <p>I logged a call previously (over a week ago). Had 2 x lines, one data and main line. Called in to cancel data line and as told all ok. Beginning of month, found out that main line was cancelled. Between customer service / ********** /Customer Service in Eastgate / Vodashop and even a visit to H/O in Midrand, the following transpired:-</p> <p>On Monday, 12 September, I received a msg from the person dealing with my phone that he has credited me with R200 airtime and 2G of data......THANX! @ least i could now utilise my phone.</p> <p>I thanked him & asked when issue will be sorted as I would like to update my contract. NO RESPONSE.</p> <p>Sent a follow up e-mail on 14/9/2016, NO RESPONSE</p> <p>2 x e-mails on 15/9/2016, NO RESPONSE</p> <p> </p> <p>In the meantime:</p> <p>1) my phone has been connected on a SMART L - Sim only package</p> <p>2) Appears that the credits that were given to me, was "retracted"??????????</p> <p>3) All airtime expires at the end of September???????</p> <p>4) I am unable to upgrade, there is no option for an upgrade when i call ********** ????? I was due for an upgrade in May 2016 & didnt do it, because I wasnt ready???? Now ready...but .................</p> <p> </p> <p>I am unable to contact 111 / 1958 as I am told that I've exceeded my number of calls to call centres for the month??????????????</p> <p> </p> <p>I was contacted by Vodacom on Thursday last week & promised that CLI would be reloaded and that contract should be re-instated by Friday 12h00 have to wait 24 hours)</p> <p>It is now WEDNESDAY....FRIDAY but a distant memory & I am still in the same boat ....................</p> <p> </p> <p> </p> <p>INTERESTING TIMES! </p> <p>THANX </p>