WC
Winston C

1 reviews | Active since Oct 2015

16 Aug 2016, 18:34

Customer Service

<p>I admit I totally regret staying with Vodacom as a service provider. Cannot believe the lenghts I have to go to before someone will listen or respond or react. Everybody just have a "who cares" attitude. They will lie to you as customer. </p> <p>And to think I beleived them until now. All I want is to be back in the position I was a month ago with Vodacom. I am paying them timeously every month. I write reviews on Hello Peter. and have had no response at all. Vodacom, you have been my preferred service provider for almost 20 years. Now a simple issue is going to take more than 30 days?? I was able to access the LTE service all along, until I upgraded, now nobody can help??? Disgusting to say the least.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team