Customer Service

On the 15 March 2015 I went to Mall of the North in Polokwane. I went to the Vodacom Shop to switch from MTN to Vodacom but keeping my number. He then told me that this can only be done from Monday to Thursday. I told him that I cannot get out during the week. I then asked him how else can I switch? He did not know. I then asked him about the sms option. He did not know what I was talking about. I then told him to go to Vodacom website. He 1st did not want to but after a few minutes he went there. He could not find it. I told him that I went on my phone & it showed it to me. He then said that they needed to type information in the computer, so there is nothing like sms option. He then typed Portme & the information came up. I mean I went to Vodacom so that he could wow me to move over from MTN to Vodacom. I had to wow him. That is very poor service. He should know his products & how to do things. I found out that he did not even RICA my sim that I bought from him. What kind of service do you give your customers? I cannot get out of the shop to RICA or even to switch networks. What now?