MW
Myrna W

1 reviews | Active since Aug 2016

03 Aug 2016, 11:15

Customer Service

<p>After many calls I am finally fedup, gatvol and totally disappointed in Vodacom, I phone in on the 25th of July for a settlement amount for my number, to date I have still not received the email with a settlement.</p> <p> </p> <p>I called in again Monday or Tuesday and was told I had to call again on Friday as they could not help me due to billing run!!!!!</p> <p> </p> <p>Really if the first person had done his job in sending me the settlement on the 25th I would not have had to call again</p> <p> </p> <p>You get sent from one department to the next with no results nobody seems to know what they are doing and don’t have any answers for you.</p> <p> </p> <p>Understand that Vodacom service leaves a lot to be desired I will be cancelling all my contracts with Vodacom and will be porting my number to CellC</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2016, 05:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team