CUSTOMER SERVICE

The worst Customer Care/Sales and Activation Departments.

Ordered an LTE Modem and within hours was spammed with sms messages from Vodacom. According to Vodacom I had to phone in to activate the sim on the modem and this would take 48 hour - needless to say no procedure or instructions were given on how to do this. An sms was however received stating it has been activated (not what I was told)

Upon then phoning the call centre I was told about a whole mission of things I need to do before I can activate and use my modem......one of them being I had to insert the sim into my phone to deactivate the pin - the agent expected me to do this while on the phone with her or find another phone somewhere (sure I have a few phones lying around in my handbag) When trying to explain this to her she got arrogant and started speaking to me like I'm stupid, how can I not have another phone?

They are quick to deliver the device, but upon requesting documentation and customer assistance you get the run around.

The lack of upfront information and assistance is astounding, but they have no problem asking for your money or taking it. Also the blatant disrespect for Clients is shocking.