DG
Deena G
1 reviews | Active since May 2019
03 May 2019, 09:30
Customer service ???
Pathetic service from your accounts department, waiting for almost 2 weeks for a detailed statement. Account has been suspended due to a missing payment in April 2018, which never appears on your statement, we pay what is due on the current statement. Worthless, cant wait for the contract to end, moving to another service provider.
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Replies (3)
Vodacom's replyOfficial
03 May 2019, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DG
Deena G's updateReviewer Update
03 May 2019, 11:07Consultant did make contact, however I requested statements for last year April and April this year, only to receive a statement for May 2019 ??? It is pointless dealing with your accounts department.
DG
Deena G's update03 May 2019, 11:07
Reviewer Update
Consultant did make contact, however I requested statements for last year April and April this year, only to receive a statement for May 2019 ??? It is pointless dealing with your accounts department.
Vodacom's replyOfficial
10 May 2019, 08:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly respond via email.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly respond via email.
Regards
Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 08:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly respond via email.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly respond via email.
Regards
Consumer Website Team
Best regards,