NT
Nelson T
1 reviews | Active since Dec 2018
10 Dec 2018, 16:41
Customer service
Is it so difficult to speak a Vodacom consultant, I have a missing airtime, I have called the customer number more than 5 times(111 and 135). What number to call because this is not on. Or the new system is automated?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Dec 2018, 18:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 18:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
NT
Nelson T's updateReviewer Update
11 Dec 2018, 11:07Its now 17 hours since you promised to give me a call, I have 3 Vodacom numbers that I use daily, maybe I should move them to a network that will value my little cents I spend on this cruel money eating network.
NT
Nelson T's update11 Dec 2018, 11:07
Reviewer Update
Its now 17 hours since you promised to give me a call, I have 3 Vodacom numbers that I use daily, maybe I should move them to a network that will value my little cents I spend on this cruel money eating network.
Vodacom's replyOfficial
11 Dec 2018, 11:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 11:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
NT
Nelson T's updateReviewer Update
11 Dec 2018, 11:36Thank you Vodacom for assistance. Keep it up, this is the service am used to.
NT
Nelson T's update11 Dec 2018, 11:36
Reviewer Update
Thank you Vodacom for assistance. Keep it up, this is the service am used to.