1 reviews | Active since Oct 2018
Customer service
In May 2018 i was billed for data on my phone for R2500 ex vat I have been asking for URL form to be sent to me with my query number. We are now in October 2018 and they want to send me a letter saying I have an outstanding amount well yes I do but I done agree with it hence I am trying to sort it out. Where has the customer service gone.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Carrie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have advised that you have received the forms from our VBS Team and they will be acting as the single point of contact with you on your query.
Regards
Consumer Website Team(SA)
Best regards,
Dear Carrie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have advised that you have received the forms from our VBS Team and they will be acting as the single point of contact with you on your query.
Regards
Consumer Website Team(SA)
Best regards,