1 reviews | Active since May 2018
Customer service
I upgraded my contract and bought a S9. Also bought a screen protector and cover for the S9. The consultant failed to inform me that a cover is included in the S9 package. When I asked for a refund the service manager informed me that Vodashop does not do refunds. I explained that it was a mistake by the consultant not giving me the option of using the included cover. I am now the proud owner of a R500 pouch with no use for it. Vodashop what has become of customer service?
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Henry
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Henry
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,