Customer service

I am really disappointed with their service. I asked to be unsubscribed to some whatever content they say I subscribed to. I sent the request on the 10th of October but I watch my bill on the my Vodacom app going up everyday. Does it mean we are not safe. We have to check the balances everyday, that is too much work. But if it means to do it I will do it to avoid surprise on my bill. No one has come back to update me, so it takes more than 7 days to solve a complain?

I still don't get it how I can subscribe to whatever content yet the SIM is used as a wifi router, shouldn't the subscription be on the phone being used. I just want to pay for what i signed on the contract R149 nothing more nothing less please. Please check the screen shot on where the bill is standing today.