********** Customer Service

I took out a contract for two A54 Samsung phones with Incredible connections. The contract value was R730 for the two phones over a 36 month period. Unfortunately, Incredible Connections sales team misrepresented the deal and told me each device will come with the pods that were advertised with it. I complained and within 14 (allowed cancellation period) I returned the phones to Incredible Connections and cancelled the contract. I later purchased the phones for cash on takealot. The cancellation happened around 7 August. I then got smses letting me know that the numbers have now been converted to prepaid. Later I got cellphone activation messages once again. I have no clue why. In the 14 days I had the two phones for I paid the following amounts: 1. Incredible Connection- R105.05 (sim connection or something like that). 2. 25 July 2023 Vodacom- R173.01 3. 25 July 2023 Vodacom- R163.36 4. 25 July 2023 Vodacom - R417 (my usual data / laptop contract coming to an end in September). I got an statement early in August showing me that I will be billed a total of R1 155.48 which is R738.48 for the two phones that I cancelled in 14 days and R417 for an existing contract.

on 26 August I called their call center to ask why I am being billed for a contract that I cancelled and have never used in August. My debit order was for the full R1 155.48. I was told they lodged the refund request and in three days they will send me a status update and that the refund takes 7 days. On 1 September I called again to the after sales teams. I was told they are sending the manager of some other team a request on my refund status. We are now on 8 September exactly a month or so since I cancelled the contract within the stipulated cancellation period and I still do not have my refund. This is honestly shameful customer service. Times are hard and Vodacom sees fit to keep my hard earned money! PLEASE REFUND ME. I did not use any of the phones for August. If you have issues please take it up with your distribution partners and give me my money.