Customer Service - 0 STARS (ALTHOUGH LOYAL CUSTOMER)

It's really with deep regret and utter dissapointment that I need to inform everyone of the highly promoted and false advertised month-month fibre contract, although I have already been with Vodacom for years following the initial fibre installations in the area. (Also, not to mention, I never been offered or provided with upgraded equipment or been upgraded over the years)

To put it in perspective, following the initial 24month contract, I always been on a month-month contract for years, however now I'm to believe it's no longer the case.

Before, I get too much into the rude awakening, do I firstly need to mention the ongoing intermittent then more frequent reduced fibre speeds on 100Mbs line (Actual reason for increasing my fibre speed in the first place), eventhough I only had up to two or at times three devices connected at any given time. I had various calls logged, but not once a technician was send out to come check, just a telephone conversation exercise time after time for almost 15 days out of a full month at anytime over a period of 3months.

Furthermore, having been on a month-month contract and with a list of SR... reference numbers towards my relentless efforts to resolve the matter and in that all else failed.

Very hesitantly, have I decided to not pay up untill the problem is resolved, which ultimately means that my line would be cut after the first month and hopefully eventually someone would reach out, however also never happened.

Consequently, now I'm made to believe, I'm in arears with a rediculously exorbitant amount.

Surprisingly have this ever happened to anyone before?