Customer servers with frustration

Dealing with Vodacom’s SIM swap process has been a nightmare. After losing my SIM a week ago, I’ve visited two stores, contacted customer care, and even tried their “TOBY AI”—all without help. The security questions are impossible to remember because some of the answers are outdated. Staff end up filling them out for you, making the process pointless and insecure. Why is it called a security question, then? I’m deeply disappointed and wouldn’t recommend Vodacom because of their poor after-sales service.