LB
Leon B

1 reviews | Active since Sept 2016

20 Sept 2016, 10:39

Customer Satisfaction not guaranteed or cared about

<p>Im so very tired of dealing with the same issue month in and month out, now today a week after i have had it unlocked vodacom has locked my phone again today regarding a dispute i have over 3G data im am still awaiting them to prove because they keep closing my tickets with absolutely no reply and when i call their contact centre to hear what the issue is i simply get told to "Pay the account before we can unlock" an yet the very next person i speak to can unlock it. So i cam still awaiting information on my dispute with my locked phone and yet i pay my normal debit order manually to no avail, the references for all the disputes where most of them are closed are </p> <p>1- ********** 3500 <br />1- ********** 5077 <br />1- ********** 7919 <br />1- ********** 9356 <br />1- ********** 7058 </p> <p> </p> <p>In the past i never had an issue with you lot now i cant get though a single month without constantly having dropped calls and a locked up phone...</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 11:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team