Customer's problems not taken serious

<p>I called Vodacom on the 29/11/2016 to report a fault (unable to receive calls from any Mtn numbers it says my number does not exist). I was told the turn around time is 48hrs but till this day my problem has not been resolved. The ref no: provided was 1- ********** 00661 calling the 111 number is more of a waste of time as u are being referred to a solutions department which doesn't seem to exist.</p>