KB
Kylie B
1 reviews | Active since Jan 2025
28 Jan 2025, 11:30
Customer query difficulties
Hi , I've been with vocacom for many years , I've always found them to be quite helpful and prompt but not so much anymore . I can't get hold of any agent without the call telling to talk to a Tobi robot which is very ridiculous seeing that customer service should always be available. I've had arrears with my acc for one or 2 months ,however I've paid it in full and have been paying for every month which has been debited off my acc, but I keep receiving invoices saying my account is R13000 in arrears . I need help with them clarifying this and telling me my status of my phone bill and cell services .
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jan 2025, 12:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2025, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KB
Kylie B's updateReviewer Update
29 Jan 2025, 06:17Good day ,
I hope this email finds you well, I have had some arrears regarding my vodacom cellphone account and paid it up , I keep getting debited now and I see that I have a R15199.79 credit with vodacom collections . I need know my status of my account so that I can upgrade my account or cancel contract . Also I would like a refund with my credit as a really need that money back .cell number is *** if someone can please assist and give me an urgent call
Warm regardsKylie Baatjes
I hope this email finds you well, I have had some arrears regarding my vodacom cellphone account and paid it up , I keep getting debited now and I see that I have a R15199.79 credit with vodacom collections . I need know my status of my account so that I can upgrade my account or cancel contract . Also I would like a refund with my credit as a really need that money back .cell number is *** if someone can please assist and give me an urgent call
Warm regardsKylie Baatjes
KB
Kylie B's update29 Jan 2025, 06:17
Reviewer Update
Good day ,
I hope this email finds you well, I have had some arrears regarding my vodacom cellphone account and paid it up , I keep getting debited now and I see that I have a R15199.79 credit with vodacom collections . I need know my status of my account so that I can upgrade my account or cancel contract . Also I would like a refund with my credit as a really need that money back .cell number is *** if someone can please assist and give me an urgent call
Warm regardsKylie Baatjes
I hope this email finds you well, I have had some arrears regarding my vodacom cellphone account and paid it up , I keep getting debited now and I see that I have a R15199.79 credit with vodacom collections . I need know my status of my account so that I can upgrade my account or cancel contract . Also I would like a refund with my credit as a really need that money back .cell number is *** if someone can please assist and give me an urgent call
Warm regardsKylie Baatjes
Vodacom's replyOfficial
31 Jan 2025, 13:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon Sibongile has been in contact with you, and she has advised that the refund is in progress, and it may take 5-7 working days to reflect in your bank account.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2025, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon Sibongile has been in contact with you, and she has advised that the refund is in progress, and it may take 5-7 working days to reflect in your bank account.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,