Customer Personal Info Not Safe at Vodacom!!!
I have been a loyal customer of Vodacom for years. I appreciate their efforts in improving customer service.
I ,however, have a big concern with how readily available a customer's info is. Today I had to access my PUK number and I used Vodacom's chatbot Tobi via my laptop.
Tobi did not even verify who I was, I was just prompted to input the cell number I needed the PUK for and wallllaaaa! Tobi gave me the PUK!
I was thrilled for a second then it hit me that actually anyone who has my number can get my PUK this easily!. It could be a *****, a ******* or a hacker with malicious intent.
Vodacom, this for me is a safety concern and I feel that your customer's information is not held with the highest confidentiality.
Balance me on this one please.
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Vodacom's replyOfficial
07 Aug 2021, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Aug 2021, 13:18Resolved?
Vodacom you sent me an arrogant agent to call me to explain that my concern is null and void and that the way Vodacom does things it is what it is. I should take it or leave it. You continue to disappoint me Vodacom. No, the issue is not resolved!
Vodacom you sent me an arrogant agent to call me to explain that my concern is null and void and that the way Vodacom does things it is what it is. I should take it or leave it. You continue to disappoint me Vodacom. No, the issue is not resolved!
's update10 Aug 2021, 13:18
Reviewer Update
Resolved?
Vodacom you sent me an arrogant agent to call me to explain that my concern is null and void and that the way Vodacom does things it is what it is. I should take it or leave it. You continue to disappoint me Vodacom. No, the issue is not resolved!
Vodacom you sent me an arrogant agent to call me to explain that my concern is null and void and that the way Vodacom does things it is what it is. I should take it or leave it. You continue to disappoint me Vodacom. No, the issue is not resolved!