Customer Non-service ☹️

<p>Dear Vodacom. My husband and I have been loyal customers for at least a decade. He has 2 contracts and I have 3. We have never missed a payment and have come back to you time and time again as our service provider... until now. Two nights ago I upgraded his cellphone contract online. At no point during the transaction did it alert me to the position we now find ourselves in. Moreover, I only undertook to do so as it was exactly how we had done it last time. Today he received and sent onto me the notification of delivery by the couriers. As he cannot be reached during the day due to his work circumstances we had agreed that I would take delivery of it. Upon further investigation RAM alerted us to the fact that we would require 3rd party collection authorization. And so each of us spent the better part of our day calling you to explain our circumstances and willingess</p> <p>to provide any and all copies of documentation and everything short of hair samples for DNA testing! Sadly, loyalty clearly means less than nothing as it fell upon deaf ears. Each person we spoke to hid behind the excuse of policy that apparently cannot be amended under any circumstances. There was no level of understanding or empathy. Well done, Vodacom. Your soldiers are to be commended for their robotic exchanges at a customer careLESS level. And so we will cancel the upgrade and all of our other contracts as well and become part of the community that only have negative commentary to deliver about you. What a pity!</p>