LM
Loretta M
1 reviews | Active since Mar 2018
26 Mar 2018, 16:39
Customer 'NO'Care
Call centre shocking - logged a call re bad reception and upon follow up they said they contacted me. Maybe suffering from bad reception at the time? No message left, no sms, no email. Shocking as still suffering with no reception at home. And after giving all the details, they have to phone to check. Another call had to be logged - guess this looks good on their stats as 'resolved'.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Mar 2018, 18:49Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2018, 18:49
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2018, 08:12Good day
We have requested our Network management division to make contact with you.
We apologise for any inconvenience caused.
Regards
Kim
Best regards,
Vodacom's reply27 Mar 2018, 08:12
Official
Good day
We have requested our Network management division to make contact with you.
We apologise for any inconvenience caused.
Regards
Kim
Best regards,