SB
Scott B
1 reviews | Active since Aug 2014
18 Dec 2024, 09:20
CUSTOMER NEGLECT AND IRRESPONSIBILE DILIGENCE
After an awful awful 2 weeks, I'm feeling done with Vodacom as a mobile and internet service provider. The community around me has all suffered to a fault on a Vodacom tower that they have STILL NOT RESOLVED AFTER TWO WEEKS. I cant do internet banking, I can't make calls, I can't even open a Google page. To do anything I have to drive 6-8km up the road. If you're using Vodacom and even slightly on the outskirts of Port Edward you can consider yourself helpless if an emergency occurs...
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Replies (1)Vodacom's replyOfficial
18 Dec 2024, 10:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2024, 10:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
