SB
Scott B

1 reviews | Active since Aug 2014

18 Dec 2024, 09:20

CUSTOMER NEGLECT AND IRRESPONSIBILE DILIGENCE

After an awful awful 2 weeks, I'm feeling done with Vodacom as a mobile and internet service provider. The community around me has all suffered to a fault on a Vodacom tower that they have STILL NOT RESOLVED AFTER TWO WEEKS. I cant do internet banking, I can't make calls, I can't even open a Google page. To do anything I have to drive 6-8km up the road. If you're using Vodacom and even slightly on the outskirts of Port Edward you can consider yourself helpless if an emergency occurs...

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2024, 10:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team