tT
thato T
1 reviews | Active since May 2016
14 Dec 2021, 18:00
CUSTOMER LOYALTY
So this isn't really a complaint because well, Vodacom has the final say on how they far they can go to retain a customer. I have been a loyal customer from before I could afford my own contract, I started out as a customer when my dad opened contracts for my sisters and me that's almost 16 years ago, to date I have been a customer.
Today I called Vodacom and asked them if they could match a certain competitors price for an iPhone 13, in not so many words the team leader said no, its disheartening to know that this is how I am valued as a so-called customer by Vodacom...they are clearly ok with losing a customer...it's the principle behind it
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Dec 2021, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2021, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
tT
thato T's updateReviewer Update
17 Dec 2021, 14:29My apologies, I struggle with network, can someone call me
tT
thato T's update17 Dec 2021, 14:29
Reviewer Update
My apologies, I struggle with network, can someone call me
tT
thato T's updateReviewer Update
21 Dec 2021, 12:04I requested a cancellation on the device I received, to date vodacom has not collected it, they stipulate that the return should be done within 14 days and yet they are taking their own damn time to collect. Can the phone be collected
tT
thato T's update21 Dec 2021, 12:04
Reviewer Update
I requested a cancellation on the device I received, to date vodacom has not collected it, they stipulate that the return should be done within 14 days and yet they are taking their own damn time to collect. Can the phone be collected
tT
thato T's updateReviewer Update
28 Dec 2021, 11:15It's been three weeks since I logged a request for cancellation and to date, Vodacom has not collected their device. VODACOM IS PATHETIC COME COLLECT YOUR DEVICE
tT
thato T's update28 Dec 2021, 11:15
Reviewer Update
It's been three weeks since I logged a request for cancellation and to date, Vodacom has not collected their device. VODACOM IS PATHETIC COME COLLECT YOUR DEVICE