Customer lost due to Vodacom credit check process

On around the 25 June 2018. I went to Vodacom to get a cellphone contract. At the store there were no issues and was told that i could come the next day and collect my phone. This however did not happen as there was credit check issue. I did my own check online and not issues could be found I then went to the store and was told to send Warren the credit check report which i did, but till today i did not get a response. I was told that the credit check was done with Transunion, which was not the case as they had no idea when i phone them. I then tried Comusan and was told there is a problem with my Telkom landline, which also proved to be false. I phoned Vodacom help desk a few times and even logged an online query, but still no response. I even logged a hellopeter issue. I received a SMS informing me that someone will call me, this also did not happen.