Customer lost due to Vodacom credit check process

Visited Vodacom store at Galleria to open a phone contract. I was told that i am currently blacklisted with no explanation. I went to two credit check sites, My credit check and Transunion and nothing showed up as an issue under my name. I was also given the wrong credit bureau to follow up on. I finally found out that Compuscan was the credit bureau who did the check and insisted that i have a problem with Telkom. I phoned Telkom and was told that my account was never in collections. I went to MTN and had no credit check problems. This can only mean that i do not have a bad credit record.