Customer I don't care line....

<p>I have been a loyal Vodacom customer since I have owned my first cellphone so almost 20 years now and we've had our difficulties but Vodacom was still my brand of choice but the service I received this evening was the final straw. Firstly waiting on the line for 20 mins for someone to answer then to make me repeat my request 3 times, put me on hold come back and put me on hold again and then have the call cut and not bother to call me back. Then I call back and after another 15 min wait to get hold of someone who tells me they are logging on and promptly transfers me back to the queue to wait another 15 minutes to speak to another consultant. At this point I am notably upset, I am not one to lose my temper but I did want to speak to a team leader at this point. After putting me on hold for another 10 minutes she comes back and tells me the team leader refuses to speak to me because I need to tell her my problem and then they will decide if I should have the honor of speaking to a team leader. So I lose my cool and repeat that I want to speak to a team leader, long story short it was 9:56pm and no doubt home time so after an hour trying to get one simple thing done your agent put the phone down on me. Honestly if I could have done this myself I would have and I did actually take the time to go into your store but your system was down so my request could not be fulfilled. Thank you Vodacom even if you have done nothing else but give me a great example of how NOT to handle your customer for all the people I enlighten on the topic of customer service. Please can you go ahead and cancel all four of the contracts I hold with you, I'm sure I can find another network that actually knows the meaning of customer CARE...</p>