Customer held responsible for Apple factory fault

Apple released a iSight replacement program, my phone qualifies. Nothing on apples release statement mentions that this is warranty dependant - its a factory fault they are correcting. There is a note saying that damages such as a cracked screen should be resolved prior to the camera replacement, fair enough. I have a crack in my screen. Vodacom deems my phone to be \not is working order"";15/11/26 16:10;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;762855;775650;6;2;0;0;0;0;2;NULL;NULL;NULL;15/11/26 11:08;15/11/26 9:18; Unfair charges;6,11E+12;Tremaine;***;Dear Sir<br> In September 2014, I posted a letter on Hellopeter.com 'Vodacom - poor service/unfair charges' . Since the new year (2015) I had no communication with Vodacom.<br> However, on 14 October 2015, , I received a call from Tremaine of J and B asking me to settle my Vodacom account. This happened after I received the following e mail from Hellopeter.com :- <br> A year ago, you wrote one or more reports on Hellopeter.com. Reports remain on Hellopeter.com for 12 months.<br> In three days time, the following report/s will be removed from the site: <br> <br> I, then indicated to Tremaine that my grievances with Vodacom were not resolved and had no communication with them for a year. Therefore, I was unable to pay the account. He then asked me to e mail my grievances to him after he sent my account details to me with the intention of looking into the matter. I e mailed my grievances to [Email Removed] hoping for some kind of resolution.<br> Unfortunately my grievances were ignored but since then I have received a series of SMSs as reminders of payment. <br> On 21.10.2015 I received an SMS with banking details of an account with JBA as beneficiary. <br> On 28.10.201;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;576606;660;17;2;0;0;0;0;2;NULL;NULL;NULL;15/11/26 11:13;15/11/26 9:19;OFFLINE - PAY FULL PRICE;6,21E+12;;***;I tried twice to book online for my daughter and grand daughter to come to Durban on the Greyhound bus in December. The website offers 10% discount for online bookings and a discounted rate for kids 11 and younger. OBVIOUSLY! I will book online in that case.<br> So my credit card wont go through - twice. The message says -<br> Your transaction was not successful. Please contact ***0 between 08h00-20h00 Monday to Saturday. Please quote your reference number to the agent. Your reference number is [***]<br> <br> Which I duly do.<br> Only to be told by the rude lady - that she cannot use the reference number as she cannot do the online booking! Furthermore - I won't get any discount as they are offline! I need to pay full price. Try again tomorrow - otherwise pay full price.<br> <br> Really - what's the point of the message : Your transaction was not successful. Please contact ***0 between 08h00-20h00 Monday to Saturday. Please quote your reference number to the agent. Your reference number is [***]<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;****98;688261;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/26 10:39;15/11/26 9:23;CY57RS GP - Hyundai I20 I need a vehicle, ;6,60E+12;Deon / Jaco ;***;My mother, HP Koen, bought this vehicle for me (HP Rossouw) as a birthday present. Since receiving it in March 2014, we had to return it back to Hyundai on 5 occasions due to defect. <br> 1) Petrol tank strange knocking noise. They had to adjust the petrol floater.<br> 2) Another knocking noise at the back of the vehicle. The rear suspension nuts and bolts had to be tightened. Surely this held as security risk?<br> 3) Then the vehicle made strange screeching noises. The rear brake discs were bent, and they had to replace the brake drums that were damaged.<br> 4) The gearbox leaked oil, due to faulty seals on the side shaft.<br> 5) Lest lower control arm nuts and bolts faulty/ stripped, due to the incorrect nuts and bolts being fitted.<br> 6) Now the gearbox/engine bracket (body mounting) broke off. <br> Needless to say that I am totally appalled with this vehicle, and it being bought brand new. I was informed that the part was on back order, and it could take up to 12 working days to be fixed. This is not acceptable. I am reliant on a vehicle to perform my work. Being in Management position, I am expected to travel, attend meetings and hold training workshops. I need a vehicle, and it would only be prudent"