SM
Sydney M
1 reviews | Active since Apr 2015
30 Oct 2019, 17:18
Customer harassment....
I have a situation with Vodacom refusing to pay my lost device insurance claim. I was advised to open a case at the police station for the device I lost which I did, and they declined the claim because I had a different sim card on my device. Vodacom refused to pay my claim yet they still debit my account for a lost device which they refuse to pay. I am told that the insurance policy says I should not use a different sim card yet I had already upgraded to a new device with the same Company(vodacom0).So I am using my new device and I want my money for the lost device cause I am paying insurance premiums.
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Replies (2)
Vodacom's replyOfficial
31 Oct 2019, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply31 Oct 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2019, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply07 Nov 2019, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team