1 reviews | Active since Mar 2010

04 Feb 2016, 16:13

Customer forced to spend R2000pm

I contacted Customer Care and requested to be Migrated from Smart M to Red More Data 10GB,<br> Answer yes you can move up to Red More Data 10GB without cost. <br> Fantastic!<br> Next step please generate quote and process, package is now suddenly not available on my profile<br> <br> I refuse to spend going forward the excessive amounts:<br> <br> 03 Jan 2016 invoice R2 459.68<br> 03 Dec 2015 invoice R2 627.90<br> 03 Nov 2015 invoice R1 558.82<br> 03 Oct 2015 invoice R2 065.67<br> 03 Sept 2015 invoice R1 928.62<br> 03 August 2015 invoice R2 513.44<br> <br> That's a total of R13 153.83 or average monthly spend of R2192.30 on a Smart M at R319pm!<br> <br> Smart M = R1 166.29 subscription + Services for 300MB Data<br> Red More Data 10GB = R1 846 .30 subscription + Servics for 10GB Data<br>

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2016, 22:26
Official
Hello TheMedia,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites