Customer forced to spend R2000pm
I contacted Customer Care and requested to be Migrated from Smart M to Red More Data 10GB,<br> Answer yes you can move up to Red More Data 10GB without cost. <br> Fantastic!<br> Next step please generate quote and process, package is now suddenly not available on my profile<br> <br> I refuse to spend going forward the excessive amounts:<br> <br> 03 Jan 2016 invoice R2 459.68<br> 03 Dec 2015 invoice R2 627.90<br> 03 Nov 2015 invoice R1 558.82<br> 03 Oct 2015 invoice R2 065.67<br> 03 Sept 2015 invoice R1 928.62<br> 03 August 2015 invoice R2 513.44<br> <br> That's a total of R13 153.83 or average monthly spend of R2192.30 on a Smart M at R319pm!<br> <br> Smart M = R1 166.29 subscription + Services for 300MB Data<br> Red More Data 10GB = R1 846 .30 subscription + Servics for 10GB Data<br>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
