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mongebabyluv M

1 reviews | Active since May 2017

10 Jul 2021, 21:14

Customer for over 15yrs and I was not service DISAPPOINTED

For the past couple of month maybe close to a year I have been having serious network issues in my area there is no coverage from Vodacom and guess what today I was told my number has been recycled and given to someone else

My question is what else could I have done if there is no coverage and why would I want to cancel a number after using it for over 15yrs

This was rather disappointing from such a big company how do your retain customers or maybe an just a number after all who cares about loyalty ???

Let’s see if you really care

0
Replies (4)
Vodacom
Vodacom's reply11 Jul 2021, 11:39
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mM
mongebabyluv M's update11 Jul 2021, 19:45
Reviewer Update
Still waiting for a call nothing
mM
mongebabyluv M's update12 Jul 2021, 12:29
Reviewer Update
So I have no network coverage in my area and this is what you telling me Wow am impressed
mM
mongebabyluv M's update12 Jul 2021, 14:23
Reviewer Update
I have tried the number and it’s been in voicemail from Friday