Customer feedback non-existent

I took out a new contract with Vodacom Online and it has been a horrible experience. <br> They do not get back to clients and do not give feedback. <br> <br> I was informed my device will be delivered today, per phone and via email, ( they do next day delivery). I have been trying to get feedback since 8 this morning and just get told it has been sent through and someone will contact me. <br> <br> At 13:30 I contacted Vodacom, as it was clear they were not going to contact me. I spoke to a sales lady ( surname: Henry) and told her I want answer as I do not get feedback. I got told that her manager, who was in a meeting, ( Sean Thaber) will definitely phone me back. <br> <br> hour and a half later and once again no feedback or call. <br> <br> I think I am going to cancel my contract, before it even starts