Customer Exploitation by Vodacom

Thandeka Ndlovu from Vodacom restructured my account and offered me a cell phone (she referred this to her manager) during the restructure she managed to decrease my monthly acc payment from R1800 from R3600pm - this is by restructuring monthly payments that were long overdue for a restructure. She also explained that I would still pay the same amount (R3600pm) for January but from February I would pay the decreased amount of R1800 pm. As consolation for the agony that Vodacom put me through they threw in a new phone for me also. Vodacom is now denying that this conversation took place and is harassing me every month to pay the full amount of R3600pm. I asked them for a recording of the conversation- gave them the person I spoke to (Thandeka Ndlovu) - they say she does not work there. And they are not forthcoming with the recording (26th January 2026 - 15h50 - 16h00) please help me with rectifying this as this is thr third time that Vodacom does this to me. I CANNOT afford this payment.