Customer exploitation

I am extremely unhappy with Vodacom. I have agreed to have the fibre installation done according to the promises that were made by Vodacom over the phone about the service I will receive.

My Fibre was activated the 1st of December 2020, of which I only had 6 days internet, my internet connection was gone from the 7th. I logged various service requests as well as many hours on the phone with Vodacom to try and resolve this issue. Service requests, if attended to, was only done almost a week after logged. This is unacceptable and the issue was not even resolved although the feedback says that it was. I cancelled my Fibre account on the 12th of December 2020 (SDR***) because I was just getting nowhere with Vodacom and I had to reinstate my previous internet provider to be able to run my business.

I do not feel that it is fair that Vodacom is holding me responsible for the costs as they were the ones that did not stick to the agreement. If they want to bill me for the first 6 days I Am happy to pay, but they are more than welcome to come fetch the router as I am not using it anymore.