customer (dont) care department

Item: Vodacom
Rating: 1
Author: STAN I

after numerous phonecalls,emails and reference numbers i have spoken to several different consultants to resolve my billing query ,however it seems once you put the phone down they forget about you.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

22 Jan 2018, 16:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Jan 2018, 16:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

STAN I's updateReviewer Update

25 Jan 2018, 07:52

still waiting for a consultant to contact me regarding my query,the official business reply from vodacom is like an automated response from a bot to make them look good.

STAN I's update25 Jan 2018, 07:52

Reviewer Update

still waiting for a consultant to contact me regarding my query,the official business reply from vodacom is like an automated response from a bot to make them look good.

Vodacom's replyOfficial

25 Jan 2018, 12:02

The reported instance has been reviewed and addressed

Kindly refer to our telephonic consultation.

Best regards

Elroy

Vodacom's reply25 Jan 2018, 12:02